FAQ

Updated September 1, 2026

Our process is straightforward: our catalog includes tea servings, curated tea boxes, tasting samplers, latte kits, boba products, gifts, and brewing accessories, with the exact selection shown on the product and collection pages.

In day-to-day handling, if you change your mind or select the wrong product, request a mailed return or exchange within 30 days after delivery. Non-defective returns must be new and unused with original packaging, tags, and accessories.

A useful point to remember is that a free return label is included in the parcel, and there is no restocking fee. Do not mail an item back before the return is authorized.

To keep the process predictable, for damaged, defective, incorrect, or incomplete merchandise, send the order number, checkout email, a clear explanation, and photos or video of the item and packaging.

When action is needed, approved refunds are processed to the original payment method within 10 days. Exchanges are accepted subject to available inventory.

Our process is straightforward: the payment methods currently enabled are displayed at checkout. Complete Shipping, Refund, Payment, Privacy, and Terms information is available through the linked policy pages.

In day-to-day handling, free shipping is available only when it is displayed as eligible at checkout. Standard orders are processed in approximately 1–2 business days, followed by estimated delivery or transit of 3–5 business days.

A useful point to remember is that we use necessary cookies and may use analytics or advertising-effectiveness tools where configured and permitted. Contact us using the Email, Mailing address, and Phone details below for order, product, shipping, payment, return, privacy, or policy questions.

Contact

Email: plokinso123456@gmail.com
Mailing address: 3306 Portsmouth St, Hopewell, VA, 23860, United States
Phone: 540-503-1783